{
  "study": "The AI Agent Pricing Ledger: Every Dated Switch From Seats to Tokens to Outcomes",
  "url": "https://provenbrief.com/story/the-ai-agent-pricing-ledger-every-dated-switch-from-seats-to-tokens-to-outcomes",
  "publisher": "ProvenBrief",
  "contentUpdatedAt": "2026-09-21T02:49:48.673Z",
  "terms": "Free to use with attribution to ProvenBrief and a link to the source page.",
  "tables": [
    {
      "key": "outcome-prices",
      "title": "What a billed support interaction costs, by vendor",
      "measure": "Vendor's stated price for one billed unit: a Fin outcome, a Zendesk automated resolution, a HubSpot resolved conversation, or an Agentforce conversation",
      "unit": "US dollars per outcome or conversation",
      "rows": [
        {
          "key": "hubspot-customer-agent",
          "label": "HubSpot Customer Agent (per resolved conversation)",
          "value": 0.5,
          "note": "Effective April 14, 2026; previously $1.00 per conversation; paid as 50 HubSpot Credits per resolution",
          "source": "https://www.hubspot.com/company-news/hubspots-customer-agent-and-prospecting-agent-now-you-pay-when-the-task-is-complete"
        },
        {
          "key": "intercom-fin",
          "label": "Intercom Fin (per outcome)",
          "value": 0.99,
          "note": "Charged once per conversation",
          "source": "https://www.intercom.com/pricing"
        },
        {
          "key": "zendesk-automated-resolution",
          "label": "Zendesk (per automated resolution)",
          "value": 1.5,
          "note": "Resolution requires no human intervention and what Zendesk typically defines as a 72-hour quiet period",
          "source": "https://www.zendesk.com/blog/ai/agentic-ai/outcome-based-pricing/"
        },
        {
          "key": "agentforce-conversation",
          "label": "Agentforce (per conversation)",
          "value": 2,
          "note": "Priced from $2.00 per conversation since its October 29, 2024 general availability",
          "source": "https://www.salesforce.com/news/press-releases/2024/10/29/agentforce-general-availability-announcement/"
        }
      ]
    },
    {
      "key": "copilot-credit-allowances",
      "title": "Copilot seats as prepaid token vouchers",
      "measure": "Included monthly GitHub AI Credits per plan when usage-based billing took effect June 1, 2026, matching each plan's seat price",
      "unit": "US dollars of monthly AI Credits",
      "rows": [
        {
          "key": "copilot-pro",
          "label": "Copilot Pro",
          "value": 10,
          "note": "$10 per month; monthly plans migrated to usage-based billing June 1, 2026",
          "source": "https://github.blog/news-insights/company-news/github-copilot-is-moving-to-usage-based-billing/"
        },
        {
          "key": "copilot-proplus",
          "label": "Copilot Pro+",
          "value": 39,
          "note": "$39 per month",
          "source": "https://github.blog/news-insights/company-news/github-copilot-is-moving-to-usage-based-billing/"
        },
        {
          "key": "copilot-business",
          "label": "Copilot Business (per user)",
          "value": 19,
          "note": "$19 per user per month",
          "source": "https://github.blog/news-insights/company-news/github-copilot-is-moving-to-usage-based-billing/"
        },
        {
          "key": "copilot-enterprise",
          "label": "Copilot Enterprise (per user)",
          "value": 39,
          "note": "$39 per user per month",
          "source": "https://github.blog/news-insights/company-news/github-copilot-is-moving-to-usage-based-billing/"
        }
      ]
    },
    {
      "key": "devin-plan-prices",
      "title": "Devin before and after the April 2026 relaunch",
      "measure": "Stated price or minimum monthly spend of a Devin self-serve plan, before and after Cognition's April 14, 2026 lineup change",
      "unit": "US dollars per month",
      "rows": [
        {
          "key": "devin-team-retired",
          "label": "Team plan (retired April 2026)",
          "value": 500,
          "note": "Old entry point, replaced by usage-based Teams",
          "source": "https://cognition.com/blog/new-self-serve-plans-for-devin"
        },
        {
          "key": "devin-teams-new",
          "label": "Teams (new, usage-based minimum)",
          "value": 80,
          "note": "Minimum monthly spend",
          "source": "https://cognition.com/blog/new-self-serve-plans-for-devin"
        },
        {
          "key": "devin-pro",
          "label": "Pro (new)",
          "value": 20,
          "note": "Individual plan with included quota, introduced April 14, 2026",
          "source": "https://cognition.com/blog/new-self-serve-plans-for-devin"
        },
        {
          "key": "devin-max",
          "label": "Max (new)",
          "value": 200,
          "note": "Introduced April 14, 2026",
          "source": "https://cognition.com/blog/new-self-serve-plans-for-devin"
        }
      ]
    }
  ]
}